Jared explained everything to me. Gave suggestions on what would be best to do and why. The final decision was mine. The staff at Mackert's goes out of their way to explain things to you. My vehicle is 14 years old. They listen to me when I tried to explain what the problems were. After researching the problems they the fixed the coolant leak, replaced the struts for the hood and the hatch, did an oil change and took care of the other oil leaks. They strive to make you feel like you are the only one they have to deal with. I would STONGLY recommend them to anyone who has automotive problems.