Gig Harbor Auto Repair

Another great experience

Great service.

They are wonderful. Honest. Helpful. Quality work. Friendly. Knowledgeable. I TRUST them. They are worth the price.

Diagnostic Check: First off, I have to give a hand Zach. He listened to every word and made sure to check everything we spoke about. As far as what they did for me, they did a lot of diagnostic work and ended up doing it for free because they couldn’t find a big issue with the truck. They did an engine blow test to assure we didn’t have a blown head gasket, they replaced a blown fuse for the OBD2 connector (where a code reader plugs in), and drove the car around a bunch twice trying to recreate the issues we saw. When they couldn’t find anything wrong they told me they didn’t feel right charging us for something that didn’t have any issues. I can’t believe there is still companies out there that will take care of you like this. This place is awesome and just won themselves a customer for life. For context my wife did the biggest car repair of her life to date. She did a full timing job on our 2005 Ford F-150 5.4L V8 3V Triton engine amongst a bunch of other things (water pump, oil pump, oil pan seal, etc). It was a pretty invasive job compared to everything she has done. It took a her many hours over weekends for 3months. When she finally got the truck back together it fired right up and sounded better than it ever had, but after a few minutes smoke started coming out of the engine bay. We tried taking the truck out on a test drive but with the smoke coming out of the engine bay we didn’t get above 40mph before we took it back home and waited for our Mechanic neighbor to come check it out. The next day our neighbor checked it out, but no smoke. Just our luck. Our neighbor said get it on the highway and try not to baby it. We drove it our in-laws that were 30mi away and it drove great. After hanging out we drove it a few more miles and when we idling at a stop the car had a check engine light and battery light pop up and the oil pressure dropped to low. My wife topped off the oil we started the car and drove it home. Again drove great, but we were not feeling confident in the repair. We wanted a shop to check it out and calm our nerves. Mackert did just the thing and we will be making sure to come back for any future automotive issues.

Excellent work and communication

Excellent as always!

The biggest advantage to working with Mackert Automotive is the clear communication. After I dropped my car off for an oil change, I got texted a report with all other recommended services, including what the total cost would be. I could then choose which recommended services to have completed that day, knowing exactly what my total bill would be. This kind of clear communication gives me the confidence to select services and the ability to compare prices, though I usually stick with Mackert because of their communication and personalized customer service.

Friendly expertise on time.

Always do a great job!

Great service!