Thorough, honest and friendly. I've been to Mackert's numerous times over the years, and I'm always impressed with their customer service and thoroughness. They really take the time to explain what's going on, your options, what you may need, what you don't need, etc. Their prices are a bit on the higher side, but it's worth it because they are honest and do good work. They can sometimes take awhile getting back to you about the status of your vehicle - that'd be my only minor complaint. Other than that, great place for repairs and general maintenance!