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5

Mackert checked out our car as requested and charged very modest amount, and also got us an estimate for body work from local shop as requested. The staff seems very friendly and family oriented.

5

Excellent, fast service. Brakes needed replacing and I was in and out with no delay. Appreciated that only those things needed were taken care of. No big list. I certainly will go back for routine oil changes as filter and fluids were overdue and not mentioned by past service companies. That neglect could have resulted in costly repairs. Thank you for your professional service. I'll see you again!

4

Went to Mackert's based on a referral and I was very pleased. I am especially appreciative of Jared, the service manager, who is very professional and made sure every detail was covered. I felt comfortable working with him and knew I was getting a straight shooter. Nice work---will be back. Thanks!

5

Mackert continues to provide excellent service. I stumbled across them a couple of years ago and have since moved 30 miles away. I still will bring my car to them for service. They are both proficient and honest.

5

I was really impressed that the employees knew who I was even when they hadn't met me. It's nice to not be another anonymous customer at a business.

5

I am a dedicated customer and value the honesty I feel exists at Macdkert Auto., as well as the friendly comfortable atmosphere.

5

You guys took great care of us. We are people to you, and it shows in your words, your service, and your extra-mile treatment. Howard, thank you for the car loaner - it was a lifesaver.

5

Since I'm no mechanic, trust is the #1 issue for me. After having Mac Auto work on my car a few times over the years, I truly believe Howard has my best interest at heart. Communication has been solid, transparent, and no pressure. Pricing very reasonable. Really good guy to work with. He's in it for the long haul and has my support.

Thanks Brian, you and your family are valued customers here! Always VIP!

- Mackert Automotive LLC
5

I was looking into buying a truck from Gig Harbor Motor Company (a review I'll post here in a second) and saw that this place was well reviewed on some other sites and went for it. All I was looking for was a pre-purchase inspection on the truck. I was informed on the phone that this was a free service, which made me happy. When I got there the staff was friendly and professional. I sat and waited while they inspected the truck and gave me the verdict; as promised, there was no charge. Sitting in the waiting room gave me a good perspective on their customer service. It seemed like everyone coming in was a repeat customer and was treated well. I took it as extra evidence that the shop was trustworthy. If they were closer to me I would use them for all of my auto maintenance. Unfortunately it's about an hour and fifteen minute drive. If I ever break down in Gig Harbor, though, I know where to go.

4

Was in same day I called, professional, friendly staff. Thank you. Best yet it passed.

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