Because I was overdue for an oil change and was driving to Seattle a couple of times, Clancy told me to drop by and he would check my oil to make sure my car was okay to drive these long trips. And then, after making my appointment for an oil change I had to change the time due to kids activities. Clancy was very helpful and nice to rearrange a few things to make it so I could come in a little later for my oil change. As always, they were kind and helpful to me with my busy and schedule.