Gig Harbor Auto Repair

UPDATE: What amazing customer service! Howard (the owner) personally called me and asked how he can rectify my situation. Went above and beyond to help. Could not ask for a better local business.

They worked on my old Mitsubishi endeavor - several times over the last couple of months. I really appreciate the work they do. All of the problems required some diagnosis, and they did a great job letting me know what they were doing. Justin did a really good job working with us over several different repairs. I will keep bringing my cars to Mackerts.

Great customer service! Seemed fair and honest. I really, really appreciate that.

Best place in town! Everyone here is very knowledgeable and they are always willing to help!

If you have a problem with your vehicle and no one can figure it out....take it to Mackert! Awesome

Mackert Automotive is a awesome place to take your car! everyone was very polite, they explained was was needed, what they replaced etc, explained the bill! I would take my car there again!

Your Review I've been to Mackert's numerous times over the years, and I'm always impressed with their customer service and thoroughness. They really take the time to explain what's going on, your options, what you may need, what you don't need, etc. Their prices are a bit on the higher side, but it's worth it because they are honest and do good work. They can sometimes take awhile getting back to you about the status of your vehicle - that'd be my only minor complaint. Other than that, great place for repairs and general maintenance!

We took our car in for brake troubles. When I dropped they drove me to work since I was without a vehicle. We got our diagnostics that same day and they offered to keep the car overnight so that I could have a better part installed that would not be there until the morning. While it could have been fixed same day I truly appreciated that they explained the differences in my options and that waiting one more day for a shipment to arrive would be the most cost effective and more reliable option. The guys stayed a little late so that we could pick up our car the next day (I got off work at the time they close) and went over everything that was fixed and what we can do to help make sure that the malfunction doesn't happen again. Everything was fixed at a reasonable price, and I couldn't be happier about the service we received. We won't be going anywhere else for future repair needs!

You are greeted politely at the door. Service options are explained clearly. All questions are welcome, and where there is a difference of opinion among smart people, they give you both sides. When we moved here I had Mackert go over both of my used vehicles to get a baseline. They had the chance to offer all kinds of maintenance work, but they gave a clean bill of health for both. I replaced brakes on one and flushed both automatic transmissions. That's all. I will take my vehicles here for as long as we live in the area.

I have been using Mackert Automotive for years and recommend them without reservations. The staff are extremely knowledgeable and very friendly. They stand behind their work, no questions asked. Service is always prompt and on time.