Gig Harbor Auto Repair

My experience here was great overall. My car was there for routine maintenance and ended up needing a few additional fixes. My radiator hoses were overdue to be replaced, so they were scheduled to be replaced the following day, however the incorrect parts were delivered to the shop. This was probably not the fault of the shop, but it's hard to know for sure. With that delay, the job could not be completed until Monday, meaning I would be without a car for the weekend. Thankfully, Mackert offered to let me use one of their loaner vehicles for the weekend, which was a great option! Throughout the process, they were very good about communicating with me, and I always felt like they were being honest about the needs of my car - I haven't always felt this way when working with other mechanics, so that was wonderful!

Great & honest service.

Look no further for the best mechanics in town bar none!

Best place to take your vehicle in the state! You will not find a more honest or trustworthy auto shop.

Professional, helpful, friendly and flexible with scheduling. They always explain what's going on in normal terms so you understand your options. Couldn't recommend them more!

UPDATE: What amazing customer service! Howard (the owner) personally called me and asked how he can rectify my situation. Went above and beyond to help. Could not ask for a better local business.

They worked on my old Mitsubishi endeavor - several times over the last couple of months. I really appreciate the work they do. All of the problems required some diagnosis, and they did a great job letting me know what they were doing. Justin did a really good job working with us over several different repairs. I will keep bringing my cars to Mackerts.

Great customer service! Seemed fair and honest. I really, really appreciate that.

Best place in town! Everyone here is very knowledgeable and they are always willing to help!