Gig Harbor Auto Repair

You are greeted politely at the door. Service options are explained clearly. All questions are welcome, and where there is a difference of opinion among smart people, they give you both sides. When we moved here I had Mackert go over both of my used vehicles to get a baseline. They had the chance to offer all kinds of maintenance work, but they gave a clean bill of health for both. I replaced brakes on one and flushed both automatic transmissions. That's all. I will take my vehicles here for as long as we live in the area.

I have been using Mackert Automotive for years and recommend them without reservations. The staff are extremely knowledgeable and very friendly. They stand behind their work, no questions asked. Service is always prompt and on time.

You really cant get more for your dollar anywhere else. Expert technicians, great office personnel, and Howard (the owner of Mackert auto) comes out to greet the customers quite often. I have taken every vehicle we have to Machert auto, and have never had a bad experience. And ladies, Howard hosts an evening every once in awhile just for you. He goes over every aspect of your cars with you to help you become more familiar with what can go wrong with your car or truck. This is a great business.

CONSISTENTLY FIVE-STAR AUTOMOTIVE AND CUSTOMER SERVICE What a difference between a home-town mechanic vs dealership production-line service! Gig Harbor has bragging rights for many retail and service providers...but the list isn't complete without a nod to Mackert's Automotive - the very best in town!

Consistently good service I feel confident to leave my vehicles in the hands of Mackert. Competent, polite staff. Justin is a reasonable replacement for Clancy. Just needs to take the time to listen to the customer on the phone. Where has Clancy gone?

One of the pleasures of car ownership is finding a reliable mechanic who is honest, trustworthy, knowledgeable, and service oriented. Mackert Auto is all this and more. Owner Howard and everyone on his staff are nice people who treat us with respect, get the work done quickly and thoroughly, and go the extra mile (literally driving me to and from home when our car is serviced). They have our highest recommendation.

Speedy, thorough, fair Mackert treated my repair needs professionally, speedily, and at a fair price. While Mackert employees did make suggestions for additional preventative maintenance, given that they had already unbuttoned much of the engine compartment, I appreciate the absence of the annoying upselling that often attends the industry. With any luck, I wont need their services again any time soon. But when I do, I will return to Mackert for the work.

Oh Boy! I've been a customer of Mac Auto for the last decade. This week, (on Friday), I called telling them I felt like I had a front bearing problem. They told me to bring it to them and they would do a diagnosis on the car and if possible (get the parts) they would fix it that day. I received a call at 4pm telling me the car was ready. When I got there they told me the bill was $65.00. They said nothing was wrong with the bearings but the front tires were a little cupped and made it sound like a bearing problem. Great news. Thanks guys for your honest and fast work. I'm back on the road.

I have been using Mackert for a few years now and always a pleasant experience. I was asked to bring the car in at 8 am. for an all day 90,000 service. This was the second time I came a few minutes after 8 am and the door still locked. I was called later to let me know what was found to be done on the car in terms of service. Ben was very nice and helpful, going back to look at previous service records and decided and that one item could be deferred until the next routine visit. Much appreciated since it was another $300. or so. I do appreciate Arlen taking me home and picking me up. I live in a neighborhood were most are working or elderly and would be an imposition if I asked them to be chauffer for me. and most of my friends are elderly and the same goes with them.. Mackert is a good company and will continue to use their services. I do wish after servicing they had a car wash facility but they did vacuum out the front floorboards.

excellent service They identified the problem and fixed it all in one day. I was grateful.