Gig Harbor Auto Repair

We always appreciate the honesty and transparency that we get when we take our cars to Mackert. That, as well as the great service, is what keeps us coming back. We never feel up-sold, and we have always been given a choice to stop services, especially if a large problem is found (most recently a transmission); and Chris always talks to me as a equal, and never asks to talk to my husband, which I appreciate as I have had that experience previously. We highly recommend for both car and customer service.

The HVAC did not work to provide heat to our Chevy Tahoe. I went to 3 Chevy dealer service departments. They could not resolve. Mac Auto calibrated some sensors and works great now.

I am never dissatisfied when I visit Mackert Auto. Super courteous when I visit, and super accommodating when I had an emergency breakdown. I trust these folks like family.

Outstanding customer service and great work from these guys! They listen and go the extra mile to ensure your vehicle receives the care it needs. They're realistic and won't try to upsell you on anything unnecessary. All around excellent place! Special thanks to Chris who didn't hesitate to immediately pop the hood on my SUV and take a look when I first stopped by with a concern, (even though he was swamped to the gills with customers and ringing phones.) Chris and Ben have been wonderful to deal with every time. This shop won't let you down, I highly, highly recommend them.

This is second wheel bearing repair done on my 05 Tundra. The team at Mackert are outstanding. Wonderful customer service and quick turn time. If you are looking for trusted and fair auto repair in the Puget Sound, I highly recommend Mackert Automotive.

Appreciate the great customer service and great care of our vehicles!

Ive had our vehicles maintained by Mackert for several years and their service has always been excellent.

Consistently thorough service at a fair price.

Mackert did a prompt and professional job repairing our Ford Explorer. Estimate was right on and their team got us rolling within in just over a day. Can't say thank you enough.

Finding a great mechanic or auto shop like finding a great doctor you can trust and go back to time and again is just one of those things in life that is pretty priceless. It just takes the stress out. Thats been my experience with Mackert and working with Chris over the last few years. The guy is super friendly, a great listener, and Ive come to have no doubt that hes looking out for his customers best needs and interests. I probably should have written this review a long time ago, but after he and the shop went the extra mile for me (again) a couple of days ago, my guilt finally got to me! Anyway, Mackert is great and Id recommend them to anyone.