Gig Harbor Auto Repair

We have always found the service to be exceptional-- of particular note is the Mackert staff attention to even the "smallest" request. There is a positive response to explaining and/or fixing and/or problem solving all issues, from a major repair to changing wiper blades or replacing taillights etc.

Efficient, professional, and courteous. It's hard to decide who to trust with your vehicles...Mackert Automovtive, THE place I trust.

Took me way too long to get around to writing this review. Mackert Automotive (which I will use MA for short) was amazing to work with. I purchased a used 2013 Toyota Sienna, and the transmission gave out on me after 4 days. I had my vehicle towed to MA because of all the positive reviews, and the hype is absolutely real! The person I was in contact with the most was Chris, and he was amazing at keeping me up to date on everything that was happening. I'm a texter, and there aren't enough words to convey how appreciative I am that they were able to communicate with me via text. My warranty company wanted to just stick any old transmission as a replacement, and I'm really thankful that MA was adamant about using a better quality OEM transmission. If you own a Toyota, then you know why it's better to get another Toyota transmission over anything else. MA replaced the transmission, did a quality check to make sure everything runs smoothly, and when I got my van back, it has been running as great as you'd expect from a brand new Toyota. ALSO, they lent me a vehicle to use while they were doing all the repairs! For those that have rented vehicles during this time, you all know how expensive vehicles were during Summer 2022. Cheapest rentals were $200/day not including all the other insurance stuff. Thanks again to Chris and everyone at Mackert Automotive! I highly recommend them, and you all are my go-to if I need any future repairs.

Took me way too long to get around to writing this review. Mackert Automotive (which I will use MA for short) was amazing to work with. I purchased a used 2013 Toyota Sienna, and the transmission gave out on me after 4 days. I had my vehicle towed to MA because of all the positive reviews, and the hype is absolutely real! The person I was in contact with the most was Chris, and he was amazing at keeping me up to date on everything that was happening. I'm a texter, and there aren't enough words to convey how appreciative I am that they were able to communicate with me via text. My warranty company wanted to just stick any old transmission as a replacement, and I'm really thankful that MA was adamant about using a better quality OEM transmission. If you own a Toyota, then you know why it's better to get another Toyota transmission over anything else. MA replaced the transmission, did a quality check to make sure everything runs smoothly, and when I got my van back, it has been running as great as you'd expect from a brand new Toyota. ALSO, they lent me a vehicle to use while they were doing all the repairs! For those that have rented vehicles during this time, you all know how expensive vehicles were during Summer 2022. Cheapest rentals were $200/day not including all the other insurance stuff. Thanks again to Chris and everyone at Mackert Automotive! I highly recommend them, and you all are my go-to if I need any future repairs.

Affordable, trustworthy, transparent, and great customer service. I had an old F150 that had some type of short that was draining the battery. The part has been discontinued and we even tried a used one. So they came of with an easy solution to disconnect the battery when not in use. We have taken 5 cars in for service and had them do prebuyers inspections on 2 others.

I had to have my car towed to the shop on a Saturday and had no appointment. I wasn’t sure when they would even be able to look at it. They were super fast and were able to give me an estimate with in the first hours of opening for the week on Monday. They were done with my repairs and oil change by Tuesday late afternoon. They were very clear on what repairs were needed and were super nice. I would recommend this shop to anyone that needs work done on their cars. Honest shop!

Great service!

I have to say I do not normally write reviews for places. I always so I will but never do. For this business I have to make the time. I had scheduled an appointment but when I went to fill my gas tank I had an EMERGENCY. Some creep cut the filler hose to my gas tank and there was no way to put gas in my truck. I drove to them and asked if I could just leave it there until my appointment the following week. They were very accommodating and I was happy that I had even though last minute and not a regular customer they were more then accommodating. The best part is that they looked at truck the next day (Wed vs the next Mon) even though they didn’t have an appointment available, and let me know the issue. They ordered the parts and thankfully were in the next day. Which was still four days prior to my original appointment. I can not say enough and wish my schedule was accommodating enough to use them more often. They were very nice and I would HIGHLY recommend them.

Fast, professional and fairly priced. Polite and courteous I will definitely return for any automotive service needs. First time that getting my car serviced was a relaxing and pleasant experience.

Once again the Mackert guys took care of me. Drove last night with a misfire. Was ready to sell my car and get something new. Dropped it this morning, a few hours later I had a new coil pack and advice to keep it. Amazing service Everytime.