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5

I was looking into buying a truck from Gig Harbor Motor Company (a review I'll post here in a second) and saw that this place was well reviewed on some other sites and went for it. All I was looking for was a pre-purchase inspection on the truck. I was informed on the phone that this was a free service, which made me happy. When I got there the staff was friendly and professional. I sat and waited while they inspected the truck and gave me the verdict; as promised, there was no charge. Sitting in the waiting room gave me a good perspective on their customer service. It seemed like everyone coming in was a repeat customer and was treated well. I took it as extra evidence that the shop was trustworthy. If they were closer to me I would use them for all of my auto maintenance. Unfortunately it's about an hour and fifteen minute drive. If I ever break down in Gig Harbor, though, I know where to go.

4

Was in same day I called, professional, friendly staff. Thank you. Best yet it passed.

4

I am very satisfied with the experience at Mackert. Mackert now gets my business exclusively. Time will tell how well the repair will hold. I wish they weren't so expensive, but what mechanic isn't these days.

5

Probably the best automotive service you'll ever get. I needed $600 worth of work, and they found a $2000 problem. They stopped and talked to me about it, and I decided not to proceed. Saved me $600, basically.

5

As usual, you guys did a great job for the amount you qouted and in less time than expected. Thanks!

5

Again tshe scheduling was easy and my car was done on time. Your company made good on it's commitment to fix a problem if it came up after the initial repair, and you did!

5

Got my transmission flushed today. As always, it was done in the time promised, and it was convenient to get scheduled.

5

Excellent, professional service....with a smile.

4

Took a little longer than I thought to do the job and a little more communication about the lenght of time it took would have been nice.

5

I greatly appreciate the thorough explanations I get for the work I'm paying for. A great shop! Their tagline/motto is quite truthful: "We treat your car like our own."

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