I was looking into buying a truck from Gig Harbor Motor Company (a review I'll post here in a second) and saw that this place was well reviewed on some other sites and went for it. All I was looking for was a pre-purchase inspection on the truck. I was informed on the phone that this was a free service, which made me happy. When I got there the staff was friendly and professional. I sat and waited while they inspected the truck and gave me the verdict; as promised, there was no charge. Sitting in the waiting room gave me a good perspective on their customer service. It seemed like everyone coming in was a repeat customer and was treated well. I took it as extra evidence that the shop was trustworthy. If they were closer to me I would use them for all of my auto maintenance. Unfortunately it's about an hour and fifteen minute drive. If I ever break down in Gig Harbor, though, I know where to go.