I took my XC90 in because it had a terrible "clunk" coming from the rear right. I had taken it to another mechanic in Gig Harbor, and after several attempts he couldn't solve the issue (and thus didn't charge me, keeping me loyal). I then took it to Volvo of Tacoma (read my reviews on this place) and they told me it was "nothing" and for $525 they could put a spring isolator on to "muffle the sound." So I took it to Mackert after running into an employee at another store. In one day they had identified and fixed the issue. Great customer service, fantastic techs, good prices. I'm staying loyal to my other mechanic for most basic repairs, but these guys have my business for all major issues.