As usual, everyone went out their way to make sure that my visit was a good one. After carefully checking out my car, Howard explained the repairs needed. He was thorough, patient, and knowledgeable - as always. Jerusha even offered me a ride to a local coffee shop during my wait, but the good coffee and clean and pleasant waiting area were great. Jarod offered his wonderful customer service and shared his knowledge about cars. Kudos to the techs in the back who did the actual work and have done so for me for 10 years.