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Category Archives: What Customers Should Know

I NEED All Wheel Drive (Pros and Cons of AWD)

So winter has arrived and you don't feel confident in how your 2-wheel drive vehicle does in the snow and ice.  You envy all those people with all-wheel-drive (AWD) and 4-wheel-drive (4WD) cars, trucks and SUVs.  You start thinking, "I need one of those.  I'll be able to go anywhere without any worries."  The truth is there might be another option for you that you might not have thought of.  Sure, you've seen the ads that tout the advantages of AWD and 4WD, and some of the videos make it look like they can handle everything Mother Nature can throw their way.  The truth, though, is that vehicles with drive wheels at all four corners can't stop any more quickly than those with 2-wheel-drive.  Yes, AWD and 4WD vehicle have advantages when it comes to acceleration, but when it comes to stopping and handling, they generally don't.  If you buy a new AWD or 4WD vehicle, you are going to spend thousands of dollars.  Maintenance and upkeep costs are ... read more

Poor Reflections (Door Mirror Problems)

Mirror, mirror on the door, why is my vision there so poor? Well, you could have a broken outside rearview mirror that's disabled your blind spot vision there and endangering your ability to see some of the traffic around you.  Outside rearview (or door) mirrors are important safety devices that are thoughtfully designed to help drivers see.  And there are a variety of ways those door mirrors can develop problems. One is when the glass is broken in them.  Sometimes it's caused by an accident or vandalism.  But without your ability to see in that mirror, you could be driving blind, unable to see drivers approaching from the rear in adjacent lanes.  Sometimes it's as simple as having the glass replaced.  You'll greatly enhance your safety if you do. Then there's the door mirror that you can't adjust.  First, let's look at a common scenario in later models, the power mirror.  They're great when they're working, awful when they're not.  Sometime ... read more

Don't Start with That (Bad Starter Motor)

We've all heard that expression, "That's a non starter." When it comes to your vehicle, that's not music to a driver's ears. That sickening sound when you start the ignition and instead of hearing the engine crank, you hear it slowly turn over and your dash lights go dim.  There can be many reasons a vehicle won't start, so here's a little history of how the starter came to be an important component of modern vehicles. You have to move the engine's components to start it. The first cars had a crank that the driver would insert into the front, then start turning things over by hand.  When the engine started, you had to release that crank immediately or risk a broken arm.  Yes, it happened many times.  So, they came up with a better idea: an electric starter, which was a big advance in automotive technology. With this system, an electric motor rotated a series of gears that turned the gasoline engine's crankshaft so its pistons and parts moved and the engine drew in a ... read more

Weather Station on Wheels (Vehicle Sensor Maintenance)

You probably never thought about it, but your vehicle is like a rolling weather station.  It can check the outside temperature, let you know when the roads are slippery and help you deal with rain. And how it does all those things is pretty cool. First, just like any weather station, a vehicle has sensors that measure the driving and weather conditions you find yourself in.  Some of those sensors can control computerized systems in your vehicle to react to the weather.  It depends on whether you have a 2-wheel, 4-wheel or all-wheel drive vehicle how those sensors will respond. Let's start with temperature.  Most vehicles now have a thermometer that measures the temperature outside.  It's usually in the front, and likely will tell you on the instrument panel what the outside temperature measures.  But a temperature sensor will also tell your vehicle's computers to turn on or off certain systems like the heating or air conditioning.  If your ambient tem ... read more

The Edible Engine

You may have had a friend whose vehicle was the victim of hungry rodents.  After all, mice, rats and squirrels—even rabbits—have been known to gnaw on wires in engine compartments, causing vehicle electrical systems to go haywire.  They can disable a vehicle completely and be very expensive to fix. In 2017, some drivers noticed their vehicle's wiring was being chewed and found out the automaker was using a relatively new material for covering their wires: soy.  Many of the repairs to their new vehicles weren't covered under warranty by the manufacturer when it was discovered rodents were eating the wiring.  So the owners filed a class action suit, saying the soy covering was essentially baiting the critters.  The automakers tell a different story, saying mice, rats and squirrels have been chewing through wire insulation long before it was made out of soy.  Regardless of what the insulation is made of, vehicle owners should make sure rodents are ... read more

Slippery When Wet (Driving on Wet Leaves)

When the leaves fall, you might take a sightseeing trip to see them at peak color.  Or you may simply live in a spot where there are a lot of trees.  When those leaves get wet, you'd be surprised to learn just how slippery they can be.  We all know ice is slippery to drive on.  What causes tires to slip on ice is a thin layer of water that comes between the road and your tires.  Wet leaves can have the same effect.  The surfaces of leaves are super slick when they're dry, even worse when you add a little moisture.  There's one other thing about leaves.  They are smaller than each tire's footprint, so your tread grips the pavement with uneven traction. One study showed that your stopping distance can more than double on a surface covered with wet leaves when compared to that same road when it's dry.  Double! That can spell trouble.  So if you find yourself heading into an area with wet leaves on the road, slow down before you get into a ... read more

When Your Air Bag Light Comes On (Illuminated Air Bag Light)

There are some dashboard lights you should pay more attention to than others.  One is the air bag light.  If it's on and your vehicle is in an accident, your air bags probably won't do their job. Automakers began installing air bags in the late 1990's since they were mandatory in the United States, and manufacturers have included them in Canadian vehicles as well.  Safety experts say using a seat belt in combination with an air bag gives passengers the best chance of surviving a crash and minimizing serious injury. The air bag warning light takes a few different forms.  Some look like a picture of a belted passenger with an inflated air bag from a side view.  Or there may be a warning light that says something like "Air Bag," "SRS" (for supplemental restraint system), "Airbag Deactivated" or "Air Bag Off." Different things cause the air bag light to come on.  Your vehicle may have been in an accident during which, while the air bags didn't inflate, crash s ... read more

Not-So-Common Sense (Sensor Failures)

So your vehicle won't start.  What's the first thing that comes to mind?  Battery dead? Starter motor worn out? Out of gas?  Well, those are all reasons that make sense.  But your vehicle may be refusing to start because one of its computers is being warned that to do so might damage it.  Here's how that works. You have lots of computers in your vehicle.  They need to know the status of things so there are several sensors monitoring various things going on.  These sensors send information to the computers that adjust the fuel and air mixture so you don't waste fuel.  They know when things aren't quite right and prevent you from starting your engine if that's going to damage it.  Other sensors make sure the coolant is the right temperature, check to see you are not polluting the air and make sure other electronic components are performing their tasks correctly. Here's an example of a sensor doing its job.  Your engine needs oil to lubric ... read more

The Best Book that's Not a Best-Seller

Sometimes the movie is better than the book, sometimes it's the other way around.  But when it comes to your vehicle, the best book of all is the owner's manual. The plot is simple: Owner wants long life and dependable performance from the vehicle, manual has the way to achieve that long life and dependable performance. And yet, it's amazing that some people will own a vehicle for years and never even crack this book.  They'll only read it when they absolutely have to, for things like finding out how to change the clock.  Ok, so you're probably not going to rush right over to your glove box and start reading the owner's manual cover to cover.  We know that.  But just think of what you can get out of it. Consider this.  Those who wrote or helped write this book include the engineers who designed it and the people who tested and refined it.  They know more about your vehicle than anyone, period.  They know how long a part is likely to last and what ... read more

The Part You've Never Seen (Flat Tires and Solutions)

They say your vehicle has one, but you've never seen it.  And you might not even know it if you stumbled on it accidentally. We're talking about the jack, that tool that allows you to lift one corner of the vehicle up so someone can change a flat tire. So you say you'd never try to change a flat anyway, so you don't care where it is.  But one day, you may find yourself in a spot where you're stranded with no cell service and you'll need to at least know the basics of what to do. Well, here's the ironic part.  Many of today's vehicles don't even have jacks and spares!  Recently, manufacturers have been saving weight by supplying another solution for a flat tire, such as an inflator kit that has a tire sealant in it, or a small compressor.  If your vehicle has one of those, it's a good idea to get to know how to use it before you need to use it.  Hopefully you'll be able to call roadside assistance and they can take care of things, but circumstances may prev ... read more

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