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Category Archives: What Customers Should Know

That Vexing Vapor Venting (Vapor Coming out of Vents)

You may have noticed sometimes on a hot and humid day, vapor will come out of your vehicle's vents when you have the air conditioning on.  Is that something to be concerned about? Well, it depends. Sometimes that steam or vapor can be caused by water accumulating in the vent system after it has condensed.  And sometimes water can pool at the bottom of a vent.  When you turn on the blower mower, the air hits the water and may create steam or vapor that you can see in the cabin. One thing to check is if that vapor smells like anything.  If it doesn't, that's a good sign. You may be able to run the fan for a while and the issue may just go away when things dry out.  But moisture collecting in the ventilation hoses in a hot vehicle may be a breeding ground for mold, and that can have health consequences. There's another possibility. Ventilation systems often have drains to get rid of any accumulated water, and debris can sometimes clog them.  A technician can ... read more

A Turn for the Worse (Using Turn Signals)

Distracted driving is bad, you know that.  Daydreaming, talking on the cell phone, putting your makeup on in the rear view mirror.  All bad.  But there's something else that causes more than twice as many accidents, according to a recent study.  And that's people who don't use their turn signals.  Maybe you're one of them.  One survey said nearly a quarter of drivers were just too lazy to use their turn signals.  Others said they didn't use them because they weren't really necessary.  Traffic laws may dictate otherwise, but statistics show police don't write that many tickets for turn signal violations.  You may have encountered the driver who cuts into your lane without signaling a change.  Often, that person does it deliberately to catch you off guard so you won't invade his or her space.  And when it comes to young drivers using turn signals, one insurance company survey showed more than two-thirds of those they talked to admitt ... read more

I NEED All Wheel Drive (Pros and Cons of AWD)

So winter has arrived and you don't feel confident in how your 2-wheel drive vehicle does in the snow and ice.  You envy all those people with all-wheel-drive (AWD) and 4-wheel-drive (4WD) cars, trucks and SUVs.  You start thinking, "I need one of those.  I'll be able to go anywhere without any worries."  The truth is there might be another option for you that you might not have thought of.  Sure, you've seen the ads that tout the advantages of AWD and 4WD, and some of the videos make it look like they can handle everything Mother Nature can throw their way.  The truth, though, is that vehicles with drive wheels at all four corners can't stop any more quickly than those with 2-wheel-drive.  Yes, AWD and 4WD vehicle have advantages when it comes to acceleration, but when it comes to stopping and handling, they generally don't.  If you buy a new AWD or 4WD vehicle, you are going to spend thousands of dollars.  Maintenance and upkeep costs are ... read more

Poor Reflections (Door Mirror Problems)

Mirror, mirror on the door, why is my vision there so poor? Well, you could have a broken outside rearview mirror that's disabled your blind spot vision there and endangering your ability to see some of the traffic around you.  Outside rearview (or door) mirrors are important safety devices that are thoughtfully designed to help drivers see.  And there are a variety of ways those door mirrors can develop problems. One is when the glass is broken in them.  Sometimes it's caused by an accident or vandalism.  But without your ability to see in that mirror, you could be driving blind, unable to see drivers approaching from the rear in adjacent lanes.  Sometimes it's as simple as having the glass replaced.  You'll greatly enhance your safety if you do. Then there's the door mirror that you can't adjust.  First, let's look at a common scenario in later models, the power mirror.  They're great when they're working, awful when they're not.  Sometime ... read more

Don't Start with That (Bad Starter Motor)

We've all heard that expression, "That's a non starter." When it comes to your vehicle, that's not music to a driver's ears. That sickening sound when you start the ignition and instead of hearing the engine crank, you hear it slowly turn over and your dash lights go dim.  There can be many reasons a vehicle won't start, so here's a little history of how the starter came to be an important component of modern vehicles. You have to move the engine's components to start it. The first cars had a crank that the driver would insert into the front, then start turning things over by hand.  When the engine started, you had to release that crank immediately or risk a broken arm.  Yes, it happened many times.  So, they came up with a better idea: an electric starter, which was a big advance in automotive technology. With this system, an electric motor rotated a series of gears that turned the gasoline engine's crankshaft so its pistons and parts moved and the engine drew in a ... read more

Weather Station on Wheels (Vehicle Sensor Maintenance)

You probably never thought about it, but your vehicle is like a rolling weather station.  It can check the outside temperature, let you know when the roads are slippery and help you deal with rain. And how it does all those things is pretty cool. First, just like any weather station, a vehicle has sensors that measure the driving and weather conditions you find yourself in.  Some of those sensors can control computerized systems in your vehicle to react to the weather.  It depends on whether you have a 2-wheel, 4-wheel or all-wheel drive vehicle how those sensors will respond. Let's start with temperature.  Most vehicles now have a thermometer that measures the temperature outside.  It's usually in the front, and likely will tell you on the instrument panel what the outside temperature measures.  But a temperature sensor will also tell your vehicle's computers to turn on or off certain systems like the heating or air conditioning.  If your ambient tem ... read more

Thoughtful Gifts for the Winter Driver

You may be one of those romantics who don't like giving (or getting) practical gifts for special occasions.  Just wait until one of those gifts helps you out of a big predicament in cold weather, and you realize that practical gifts can be life savers. Here are a few things you may give the cold-weather driver in your life—or suggest to someone else to give you! A portable air compressor.  If you've ever had a flat and you can't imagine trying to change a tire on a snowy, winter day, this may just get your tire pumped up enough to drive over to the repair facility.  Some are fancy and pricey, some are only a few bucks.  They plug into the cigarette lighter/12v outlet and will take a few minutes to pump up your tire. But it could save you a tow. Portable jump starter. These are relatively small power units (they easily fit in a car trunk) that can jump start your vehicle that has a dead battery.  Some even have an air compressor built in.  If you've ... read more

The Edible Engine

You may have had a friend whose vehicle was the victim of hungry rodents.  After all, mice, rats and squirrels—even rabbits—have been known to gnaw on wires in engine compartments, causing vehicle electrical systems to go haywire.  They can disable a vehicle completely and be very expensive to fix. In 2017, some drivers noticed their vehicle's wiring was being chewed and found out the automaker was using a relatively new material for covering their wires: soy.  Many of the repairs to their new vehicles weren't covered under warranty by the manufacturer when it was discovered rodents were eating the wiring.  So the owners filed a class action suit, saying the soy covering was essentially baiting the critters.  The automakers tell a different story, saying mice, rats and squirrels have been chewing through wire insulation long before it was made out of soy.  Regardless of what the insulation is made of, vehicle owners should make sure rodents are ... read more

Slippery When Wet (Driving on Wet Leaves)

When the leaves fall, you might take a sightseeing trip to see them at peak color.  Or you may simply live in a spot where there are a lot of trees.  When those leaves get wet, you'd be surprised to learn just how slippery they can be.  We all know ice is slippery to drive on.  What causes tires to slip on ice is a thin layer of water that comes between the road and your tires.  Wet leaves can have the same effect.  The surfaces of leaves are super slick when they're dry, even worse when you add a little moisture.  There's one other thing about leaves.  They are smaller than each tire's footprint, so your tread grips the pavement with uneven traction. One study showed that your stopping distance can more than double on a surface covered with wet leaves when compared to that same road when it's dry.  Double! That can spell trouble.  So if you find yourself heading into an area with wet leaves on the road, slow down before you get into a ... read more

When Your Air Bag Light Comes On (Illuminated Air Bag Light)

There are some dashboard lights you should pay more attention to than others.  One is the air bag light.  If it's on and your vehicle is in an accident, your air bags probably won't do their job. Automakers began installing air bags in the late 1990's since they were mandatory in the United States, and manufacturers have included them in Canadian vehicles as well.  Safety experts say using a seat belt in combination with an air bag gives passengers the best chance of surviving a crash and minimizing serious injury. The air bag warning light takes a few different forms.  Some look like a picture of a belted passenger with an inflated air bag from a side view.  Or there may be a warning light that says something like "Air Bag," "SRS" (for supplemental restraint system), "Airbag Deactivated" or "Air Bag Off." Different things cause the air bag light to come on.  Your vehicle may have been in an accident during which, while the air bags didn't inflate, crash s ... read more

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