Category Archives: Service Standards

What You Need to Know from Your Mackert Automotive LLC Service Advisor

GIG HARBOR drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Mackert Automotive LLC uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns abou ... read more

What GIG HARBOR Automotive Service Consumers Should Know

There are some things drivers should know about GIG HARBOR car service and repair. First and foremost, Mackert Automotive LLC cares about you and your family's safety. And we really appreciate your business. Mackert Automotive LLC in GIG HARBOR wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for Mackert Automotive LLC need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a diffic ... read more

Speak Up: Talking with Your Mackert Automotive LLC Service Advisor

About 80% of the vehicles on GIG HARBOR roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in WA. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons GIG HARBOR drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a ... read more

Service Center Standard and Procedures

All WA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why GIG HARBOR automotive service centers including Mackert Automotive LLC have procedural standards for each service they perform. Mackert Automotive LLC technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, WA service centers can assure a quality outcome. The job is done right every time and GIG HARBOR customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The WA automotive industry as a whole is very committed to standards of excellence and encourages individual WA service center operators to apply them to every vehicle they service. An example is ... read more

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